Excellent Customer Service.

To order the or for info, give us a call at 888.549.9499 from 9am-5pm M-F.

Excellent Customer Service

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Excellent Customer Service

Customer Service

Definition

Customer service is an organization's ability to supply their customer's wants and needs. Excellent customer service (is) the ability of an organization to constantly and consistently exceed the customer's expectations. Therefore, if we are going to consistently exceed your expectations, we have to recognize that every aspect of our business has an impact on customer service. Improving customer service involves making a commitment to learning what our customers' needs and wants are, and developing action plans that implement customer friendly processes.

We hope that you will find the following information helpful. If there are other questions you need answered, please feel free to Contact Us and we will be glad to promptly answer your question.

Product Representation

All images displayed on this site are only representations of the product you will receive.

Order Status

For your convenience, you may Contact Us whenever you feel it necessary to obtain your order's tracking number or numbers. If after 10 business days from placing your order you still have not received your product, please Contact Us and we will promptly research the issue for you.

Shipping Information

We ship to all 50 United States only. Standard U.S. Delivery orders will arrive within 5 to 10 business days following actual shipment. Next Day, 2nd Day, and three day shipping is available to any United States location. You will have the opportunity to select those options during the checkout process. We can not ship merchandise to P.O. Boxes or military APO boxes. All deliveries are handled by United Parcel Service (UPS), FedEx, or USPS (United States Posal Service) and are insured for the protection of all parties involved.

If you would like us to ship your order to a different address than your billing address you may do so at no extra charge. Please call to enable us to provide this service.

Please make sure your shipping address information is 100% accurate and complete. If the address is incomplete it may delay shipping and receipt of your order. You will be charged a fee to correct the address (even if only the apartment or suite number is missing).

During the Holiday time period, please consider expedited shipping options to insure that your package arrives in time.

Product Pricing And Sales Tax

All prices indicated on this web site are in U.S. dollars only and are subject to change without notice. We deem the prices listed on this site to be current, and the price charged to you on your order to be the same as indicated at the time of your purchase. However, if after a sale has been made and the price for the purchased item has been adjusted downward, we will gladly offer you a price adjustment if you notify us by Contacting Us within 14 days of your purchase.

If your order information indicates you are shipping to or within the State of Florida, we are required to collect 7.00% Florida State Sales Tax. The actual charge to your credit card will reflect all applicable product, shipping, and taxes as calculated at the time your order is placed.

Returns And Exchanges

Please refer back to the top of this page and the definition of Customer Service. The bottom line is we want you, as our customer, to be happy. Therefore, every effort will be made to satisfy you should you encounter defective merchandise, merchandise damaged during shipping or otherwise. Listed below are some guidelines we'd like you to follow to aid in this process:

NON-DEFECTIVE MERCHANDISE: It is the responsiblity of the customer to determine suitablity of a product prior to placing the product in service as we do not have a buy it and try it allowance policy. Special orders are not returnable. All non-defective un-opened products are guaranteed for a period of 21 days from receipt. We will gladly accept all non-defective returns for a refund during that 21 day period.

We will not refund your purchase if item is returned in un-sellable condition. We do not refund shipping and handling charges or reimburse for the cost of returning the item to us. For your protection, we suggest you insure the return for the full purchase price. Upon receipt, the product will go to our warehouse who will review the return for acceptability and then to the accounting department to issue the refund or exchange. Returned merchandise MUST be in its original condition, including boxes and packing materials.

We will only credit the credit card used for the original purchase or you can receive credit towards another purchase.

  • You MUST Call or Contact Us to obtain a Returned Merchandise Authorization (RMA) number and shipping instructions prior to returning any merchandise.
  • Returns received without prior contact and a Returned Merchandise Authorization are subject to a 25% restocking fee.
  • Un-opened returns received with a Returned Merchandise Authorization during the first 21 days are not subject to a restocking fee.
  • Opened returns in original box with all components received with a Returned Merchandise Authorization during the first 21 days are subject to a 15% restocking fee.
  • All refused shipments may be charged a 10% restocking fee and associated shipping charges.

Special orders are not returnable.

Loaded Ammunition is not returnable under any circumstances!

Again, we DO NOT reimburse any shipping costs in either direction for your shipment or return.

DEFECTIVE MERCHANDISE: All defective merchandise must be Called or E-Mailed in to us immediately, not to exceed 5 days from receipt of your order. Our vendors require that they be notified during this time frame, consequently, there are no exceptions. ALL DEFECTIVE ITEMS AND WARRANTY CLAIMS are handled by the respective manufacturer. Please call the manufacturer, do not call us, for any defective items or warranty issues.

INCORRECT MERCHANDISE: Should we have sent the wrong item, we will have the incorrect item picked up and the correct item shipped to you. Please Call or E-Mail us immediately, not to exceed 5 days from receipt of your order.

Types Of Payments Accepted

We accept the following credit cards only:
Visa, MasterCard, American Express, and Discover

Check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Should we not be able to process your credit card, please refer any problems to your credit card company if you cannot resolve the problem. Additionally, if you are uncomfortable paying for your order via credit card online, please call us and we will be glad to take your payment information over the phone.

Gift Certificates can be redeemed online only. Place your order online and enter the gift certificate number you received in the confirmation email into the "additional information" box on the Checkout page. If your Gift Certificate amount is less than your order amount, we will retain your remaining Gift Certificate balance open under your gift certificate number for future use.

Checks or Money Orders are accepted by mail. (Please Do Not send cash.)

Please make Checks and Money orders payable to RPPFTB, Inc. and send payments to:

RPPFTB, Inc.
P.O. Box 340524
Tampa, Florida 33694

Out Of Stock, Backordered, Or Pre-Release Items

Merchandise posted on this site is in-stock as of the last time our vendors inventory was updated. Backorders are items ordered that may not be in stock for various reasons at the time they are ordered. We will notify the customer with the backorder status including the estimated time it may be until the item is back in stock. We will also automatically keep the item on backorder status and fill the order immediately when it returns to stock, unless you the customer cancels the backorder. We will also pay any additional shipping costs related to split shipping due to an unfortunate backorder. Either you the customer or we may cancel any backorder at any time by simply notifying the other party of the intended action.

To provide you with 1st access to new items, we sometimes place Pre-Release products on the website for the purpose of allowing you to reserve an item that will be in high demand when the product begins shipping from the manufacturer. We are willing to place these products for reservation through the website - no payments or charges are made until the product comes in and ships. Pre-Release orders MUST be placed by calling us. The terms and description of a new product are subject to change by this site or the manufacturer. In the event of a price change you will be notified. If the price is higher than your reservation, then your order will be cancelled and you will need to place a new order. If the price is lowered we will automatically lower your price. In either case we will notify you. Product pre-release reservations are subject to cancellation for any reason.




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